Novasteam is a Tri-Cities professional carpet cleaning services team that you can trust from start to finish to achieve the best possible results for your carpets and rugs. Do you have a particular pet stain that needs attention? A suspicious odor you want to get rid of? Are you preparing to move in (or out) of a place? Simply due for your next cleaning? Our custom cleaning approach can take care of it. Don’t wait to make your space cleaner, healthier, and more enjoyable to be in. Contact us with questions or click below to get started.
We hope these will give you an idea of what your carpet can look like when it’s been cleaned by the Tri-Cities professional carpet cleaning services crews at Novasteam. Our commitment is to get the best possible results for our clients, every time.
Using our special NovaTek process and unique, custom-mixed cleaning solutions, we perform carpet cleaning and on-site rug cleaning for our Tri-Cities neighbors. If you have a wool rug, shag rug, or even high-end rug or carpet, you can trust us to get it as fresh and clean as possible.
Pet stains often pose a special difficulty for homeowners and carpet cleaners alike. But with our specially formulated enzyme or peroxide-based cleaning agents, you will be surprised at what we can do to make your house guests wonder if you have pets at all. We can help you take care of some of the most intensive pet stain cleaning problems – and we’ll let you know up-front if we can’t. If you have any questions or would like to schedule a time for us to evaluate your situation, get in touch.
As a Tri-Cities professional carpet cleaning services company, we are unique in the process that we use to do our work. We know that a common question which customers have about carpet cleaning services is “What sets you apart?” There are a couple of big things that makes Novasteam different:
We know that inviting a professional carpet cleaning service into your home means bringing someone into your personal space. That’s why we insist that each of our technicians individually and Novasteam as a company uphold the values of loyalty, integrity, honesty, and trust. In our over 35 years of combined experience in this industry, we know those qualities are not the norm. We want to give all of our Tri-Cities customers a positive experience where they not only get great results, but have a comfortable experience with us.
While we can never guarantee a particular result, we do make the commitment to communicate clearly with you throughout to set expectations. If you follow our recommended treatment for your carpet or rug, we also give a 5 day reservice guarantee, which means you can call us back within 5 days if you are unsatisfied with anything we did and we will fix it for free.
Even if you have had a bad experience in the past with Tri-Cities professional carpet cleaning services, we invite you to give us a call and see for yourself how we’re different.
Our professional cleaning process guarantees you get excellent results every time. Through the knowledge and experience of our on-staff chemist and trained technicians, we don’t just apply a one-size fits all solution to every carpet. NovaTek from Novasteam is a custom solution for your carpet cleaning needs. Here’s how it works:
Our technician will test the current pH of the fibers and perform a full UV test to identify stains and problem areas that aren’t even visible to the eye – but may be noticeable to the nose.
We apply our eco-friendly, human- and pet-friendly, custom-formulated cleaning solutions. There are few situations we can’t handle with our training and the resources at the ready on our trucks – and you’d be surprised at some of the situations we’ve come across!
We use mechanical agitation machines and brushes appropriate for the application to work cleaning solutions deep into fibers and loosen as much dirt and oil as possible prior to extraction.
We use hot water extraction with hyper-soft water to complete the cleaning phase. This means the water we use contains less minerals than tap water and allows for a more complete removal of dirt, grime, and cleaning products. If you don’t pay attention to these details (in our experience, many don’t) and don’t use a proper rinse agent, your clean carpet can be crunchy due to leftover minerals not being removed. Novasteam solutions are zero-residue and are specially formulated so that if anything is left over, it will dry to a crystalline powder that can be vacuumed up any time.
We set up your space for quick drying, using fans and setting up good circulation patterns. As an upgrade, we offer a rapid-dry service, in which we not only bring in more fans, but go over the carpet again with a cleaning wand to remove even more water immediately. Not only does rapid-drying get your carpet ready to use much faster (often in less than an hour), but it virtually eliminates spots re-appearing as substances travel up through the damp padding and carpet fibers to the surface.
We have over one hundred 5-star reviews for a reason: strong customer service is our drive! Schedule your service today.
Pricing depends on the number of spaces to be cleaned and the services to be provided, which sometimes cannot be fully determined until we come and assess your situation in-person. If you have any questions, we invite you to price out our services through our online booking system or contacting us to get an idea of how much you’ll be looking to spend. We strive to be reasonably priced and a great value for money compared to our competition. We look forward to hearing from you.
Our goal is to eliminate any stain we come across, and in many cases this is accomplished. However, some stains cannot be removed no matter what is done in terms of cleaning. If our technicians suspect that this is the situation for your carpet, they will make sure you know about it as we do our work, so that there are no surprises. Even if a stain appears to be removed immediately after cleaning, sometimes it can travel back up to the surface through the fibers of the carpet. With the quick drying that is part of our complete NovaTek cleaning process, such reoccurrence of stains is minimized. Still, we don’t offer a spot removal guarantee because we can’t guarantee anything – and you should be careful of any carpet cleaner that does. That said, we do offer a complete reservice of an area that you’re dissatisfied with if you receive the recommended treatment and give us a call within 5 days of your original service.
You are responsible for moving any furniture out of the room prior to cleaning, as well as moving it back again. This allows us to come in and do our work as quickly and thoroughly as possible.
We do ask that our clients thoroughly vacuum all areas using their home vacuum to ensure as much dry particulate is removed prior to our arrival. This allows our technicians to more quickly determine and apply the proper treatment for your carpet or rugs.
Normally, it can take 3-6 hours for complete drying. This is dependent upon factors such as humidity, temperature, and air flow. Our full NovaTek cleaning service features rapid-dry, which can dry your carpet in less than an hour and minimizes the wicking-up of deeply buried stains.
You should wait at least a full day before putting furniture back on carpet. The reason for the longer delay with furniture is to avoid the furniture soaking up water from the carpet and discoloring or otherwise damaging it. We recommend you only walk on freshly cleaned carpet with clean shoes/slippers until it is fully dry.
Steam cleaning uses hot water, in addition to special pre-treating agents, to remove dirt and grime, while shampooing uses special cleaning agents with room-temperature water and agitation to do the same. The NovaTek cleaning method involves all three: agitation, custom-formulated cleaning agents, and steam cleaning to achieve the best possible results.
We recommend a yearly cleaning to keep your carpet and rugs in top condition. Consider making it a part of your spring cleaning plan.
Every one of our NovaTek cleaning agents are specially formulated and utilized to be good for the environment as well as your whole family. Our business is all about making your home a healthier and more enjoyable place to be, and we use cleaning products which support that goal.
Please fill out the form below to arrange for a quote or service. You may also call our office at (509) 420-3699.